Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Lovinour Ltd. ("Lovinour," "we," "our," or "us") governing your access to and use of our website, mobile applications, and dating concierge services (collectively, the "Services").

BY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE OUR SERVICES.

We reserve the right to modify these Terms at any time. Material changes will be notified via email or prominent notice on our platform. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms.

2. Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age
• Be legally capable of entering into a binding contract in your jurisdiction
• Not be prohibited from using the Services under applicable laws
• Not have been previously banned or removed from our Services
• Not be a registered sex offender in any jurisdiction
• Not have been convicted of a violent crime, felony, or crime involving fraud or dishonesty
• Be genuinely seeking personal connections for dating purposes
• Provide accurate, current, and complete registration information

We reserve the right to verify your eligibility at any time and to refuse service to anyone for any lawful reason. Providing false information about your eligibility is grounds for immediate termination without refund.

3. Account Registration and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Create only one account per person
• Provide accurate, truthful, and current information
• Use a strong, unique password and enable two-factor authentication when available
• Notify us immediately of any unauthorized access or security breach
• Not share your account credentials with any third party
• Not transfer or assign your account to another person

We are not liable for any loss or damage arising from your failure to protect your account credentials. We reserve the right to disable accounts that we reasonably believe have been compromised.

4. Membership Tiers and Services

Lovinour offers various membership tiers with different levels of service. Specific features, benefits, and pricing are detailed on our website and may be modified at our discretion. Key terms include:

• Membership benefits apply only during the active subscription period
• Service levels are subject to availability and may vary by location
• We do not guarantee a minimum number of matches or introductions
• Premium features may require additional fees beyond base membership
• Membership is personal and non-transferable

4.1 Entrepreneur Memberships

Entrepreneur memberships (Platinum, Diamond, and Elite) are available to verified members seeking curated dating and networking experiences. Each tier offers increasing levels of personalized service, from AI-driven matching to full concierge date coordination.

4.2 Glitter Membership for Muses

The Glitter Membership is a premium upgrade exclusively available to approved Muse members (Network participants). At €25 per month, Glitter provides:

• Continuous 30-day profile boost with priority placement in entrepreneur discovery feeds
• An exclusive Glitter badge visible to all entrepreneur members, signalling credibility and commitment
• The ability to search and filter entrepreneur members by membership tier (Platinum, Diamond, Elite) at no additional cost
• Enhanced visibility in AI-generated match suggestions

The Glitter Membership auto-renews monthly. The profile boost is renewed each billing cycle. Cancellation takes effect at the end of the current billing period, after which the badge and boost will be removed.

4.3 Ambassador Referral Program

Lovinour operates an Ambassador Program through which approved ambassadors may promote the platform using unique referral codes or links. The following terms apply:

• Discount for Referred Users: Users (both entrepreneurs and Muses) who subscribe using a valid ambassador referral code receive a 10% discount on their first month's subscription fee.
• Ambassador Commission: Ambassadors earn a 10% recurring commission calculated on the original (undiscounted) subscription amount for each referred user, subject to the commission terms in their Ambassador Agreement.
• Payouts: Ambassador commissions are accumulated and paid out once the minimum threshold of €200 is met. Payment is made via the ambassador's chosen method (PayPal or bank transfer).
• Prohibited Conduct: Ambassadors may not engage in spam, misleading advertising, or any activity that misrepresents Lovinour's services. Violation may result in immediate termination from the program and forfeiture of unpaid commissions.
• Modification: We reserve the right to modify commission rates, discount percentages, and payout thresholds at any time with 30 days' written notice to active ambassadors.

4.4 Referral Codes

Referral codes (whether from ambassadors or other promotional campaigns) are subject to the following conditions:

• Codes may have usage limits and/or expiration dates
• Discounts apply to the first billing period only unless otherwise stated
• Codes cannot be combined with other promotions or discounts
• We reserve the right to revoke or deactivate any code at any time
• Abuse of referral codes (e.g., self-referrals, fraud) may result in account termination

5. Payment Terms and Billing

5.1 Subscription Fees

Membership fees are billed in advance on a monthly, quarterly, or annual basis depending on your selected plan. By subscribing, you authorize us to charge your designated payment method for all applicable fees.

5.2 Automatic Renewal

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. You will be charged the then-current rate for your membership tier. We will notify you of any price changes at least 30 days in advance.

5.3 Refund Policy

All payments are non-refundable except where required by applicable law or as expressly stated in writing. This includes:

• No refunds for unused portions of subscription periods
• No refunds for dissatisfaction with match quality or quantity
• No refunds for voluntary cancellation
• No refunds for accounts terminated due to Terms violations

EU/EEA consumers may have statutory withdrawal rights within 14 days of initial purchase, except where services have been fully performed with your prior consent.

5.4 Failed Payments

If a payment fails, we may retry the charge and/or suspend your access to paid features. You remain responsible for all outstanding fees. We may use third-party collection services for delinquent accounts.

5.5 Taxes

Fees are exclusive of applicable taxes. You are responsible for all sales, use, VAT, GST, and similar taxes imposed by any jurisdiction, except for taxes based on our net income.

6. User Conduct and Prohibited Activities

The full list of prohibited content and behaviour is set out in our Acceptable Use Policy, which forms part of these Terms. Requests from public authorities are handled as described in our Law Enforcement Guidelines.

You agree to use our Services only for lawful purposes. You must NOT:

• Provide false, misleading, or fraudulent information
• Impersonate any person or entity or misrepresent your affiliation
• Harass, stalk, threaten, or abuse any member or staff
• Send unsolicited commercial communications or spam
• Engage in discriminatory, racist, sexist, or hateful behavior
• Transmit content that is obscene, pornographic, or sexually explicit
• Use the Services for prostitution, escort services, sugar dating arrangements, or any form of commercial sexual activity
• Solicit money, gifts, or financial favors from other members for any reason
• Attempt to defraud, scam, catfish, or financially exploit other members
• Share other members' information without their consent
• Record, screenshot, or capture communications without consent (where prohibited by law)
• Use automated systems, bots, or scrapers to access our Services
• Attempt to circumvent security measures or access unauthorized areas
• Reverse engineer, decompile, or disassemble any part of our Services
• Interfere with or disrupt the integrity or performance of our Services
• Transmit viruses, malware, or other harmful code
• Use the Services while intoxicated or under the influence of drugs
• Engage in any activity that violates applicable laws or regulations

6.1 Zero Tolerance for Scams and Prostitution

Lovinour operates a strict zero-tolerance policy regarding scams, fraud, prostitution, escort services, and any form of commercial sexual activity on our platform. Any user found engaging in or soliciting such activity will face:

• Immediate and permanent account ban with no right to appeal
• Permanent removal from the platform with no eligibility for re-registration
• Forfeiture of all fees paid — no refunds will be issued
• Reporting to law enforcement where applicable
• Legal action to recover damages caused to Lovinour or its members

6.2 Communication Monitoring

You acknowledge and agree that Lovinour administrators may access, review, and monitor private messages and communications on the platform. This monitoring is conducted to:

• Detect and prevent scams, fraud, and financial exploitation
• Identify prostitution, escort activity, or commercial sexual solicitation
• Prevent harassment, threats, and abusive behavior
• Enforce our Terms of Service and community standards
• Ensure the safety and integrity of the platform for all members

By creating an account, you expressly consent to this monitoring. Lovinour does not use communication data for advertising, marketing, or sale to third parties — monitoring is conducted exclusively for safety and compliance purposes.

7. User Content and Intellectual Property

7.1 Your Content

You retain ownership of content you submit to our Services ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, display, distribute, and create derivative works of your User Content in connection with operating and promoting our Services.

7.2 Content Representations

You represent and warrant that your User Content:

• Is accurate and not misleading
• Does not violate any third-party rights, including intellectual property, privacy, or publicity rights
• Complies with all applicable laws and regulations
• Does not contain harmful, offensive, or objectionable material

7.3 Our Intellectual Property

All content, features, and functionality of our Services, including text, graphics, logos, icons, images, audio, video, software, and algorithms, are owned by Lovinour or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services without our written permission.

7.4 Feedback

Any feedback, suggestions, or ideas you provide regarding our Services becomes our exclusive property. We may use such feedback without compensation or attribution to you.

8. Data Protection and No Sale of Data

Lovinour will never sell, rent, lease, or trade your personal data to any third party for any purpose. All data you provide is stored securely and is accessible only to authorized Lovinour administrators and staff who need it to operate and improve the Services.

No external party, advertiser, data broker, or any other organization will ever receive or purchase your personal data from us. This includes but is not limited to: profile information, messages, photographs, preferences, activity data, and payment information.

Your data is used exclusively for: providing our matchmaking and concierge services, ensuring platform safety, complying with legal obligations, and improving our Services. Nothing more.

9. Confidentiality and Privacy

Given the sensitive nature of dating services, strict confidentiality is essential. You agree to:

• Keep all information about other members strictly confidential
• Not disclose member identities, profiles, or communications to third parties
• Not share screenshots, photos, or other content involving other members without consent
• Not publicly disclose your membership or interactions with our Services
• Report any suspected breaches of confidentiality immediately

Violation of confidentiality obligations may result in legal action and claims for damages, in addition to termination of your membership without refund.

9. Safety and Risk Acknowledgment

YOU ACKNOWLEDGE AND AGREE THAT:

• Meeting people through any dating service involves inherent risks
• We do not conduct comprehensive criminal background checks on all members
• We cannot guarantee the accuracy of information provided by members
• We cannot guarantee the behavior or intentions of any member
• You are solely responsible for your personal safety when meeting matches
• You should conduct your own due diligence before meeting anyone in person
• You should meet in public places and inform trusted contacts of your plans

We strongly encourage all members to exercise caution and common sense. If you feel unsafe or uncomfortable at any time, leave immediately and contact local authorities if necessary.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Services will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy, reliability, or completeness of any content
• Warranties that defects will be corrected or that the Services are virus-free
• Any warranties arising from course of dealing or usage of trade

WE DO NOT WARRANT OR GUARANTEE THAT YOU WILL FIND A COMPATIBLE MATCH, HAVE A SUCCESSFUL RELATIONSHIP, OR ACHIEVE ANY PARTICULAR OUTCOME FROM USING OUR SERVICES.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• LOVINOUR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES.
• OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
• WE ARE NOT LIABLE FOR ANY DAMAGES ARISING FROM: (a) YOUR USE OR INABILITY TO USE THE SERVICES; (b) CONDUCT OF OTHER MEMBERS OR THIRD PARTIES; (c) UNAUTHORIZED ACCESS TO YOUR DATA; (d) CONTENT OR CONDUCT OF ANY MEMBER, WHETHER ONLINE OR OFFLINE.

Some jurisdictions do not allow limitation of liability for certain damages, so some of the above limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Lovinour, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys fees) arising from:

• Your use of or access to the Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your User Content
• Any dispute between you and another member
• Your negligent or wrongful conduct

13. Dispute Resolution and Arbitration

13.1 Informal Resolution

Before filing any formal dispute, you agree to contact us at support@lovinour.com and attempt to resolve the dispute informally for at least 30 days.

13.2 Binding Arbitration

ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION, rather than in court, except that you may assert claims in small claims court if eligible.

13.3 Class Action Waiver

YOU AND LOVINOUR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

13.4 Exceptions

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights or confidential information.

14. Termination

14.1 Termination by You

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation will be effective at the end of your current billing period.

14.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice, if:

• You violate these Terms or our policies
• We receive credible complaints about your conduct
• We suspect fraudulent, illegal, or harmful activity
• Your continued use poses a risk to other members or our business
• We are required to do so by law

14.3 Effect of Termination

Upon termination:

• Your license to use the Services terminates immediately
• You remain liable for all outstanding fees
• We may delete your account data (subject to legal retention requirements)
• Sections that by their nature should survive will remain in effect

15. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, labor disputes, utility failures, or internet or telecommunication outages.

16. Third-Party Services

Our Services may contain links to or integrate with third-party websites, services, or applications. We are not responsible for the content, privacy practices, or conduct of any third parties. Your use of third-party services is at your own risk and subject to their respective terms and policies.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions. Subject to the arbitration agreement above, any legal action or proceeding shall be brought exclusively in the courts located in [Jurisdiction], and you consent to personal jurisdiction in such courts.

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Lovinour regarding the Services and supersede all prior agreements, understandings, and communications, whether written or oral.

20. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Lovinour.

21. Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section shall be void.

22. Notices

We may provide notices to you via email, posting on our website, or through your account. You agree that electronic notices satisfy any legal requirement for written notices. Notices to us must be sent to support@lovinour.com and are effective upon receipt.

23. Contact Information

For questions about these Terms of Service, please contact: